Customer Service
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Why You Should Shop Here?
Pricing
Availability
Payment
Sales Tax
Returns
123Security Products.com
Business Offices Located at:
1055 PORTION RD, SUITE 6E
EAST BUILDING
FARMINGVILLE, NY 11738
Tel. 1 866 440 2288
Fax.
631 451-2408
info@123securityproducts.com
We have over 30 years experience in the security industry.
Service to you our customer is our highest priority.
Security is what we do best. We are distributors with extensive experience in home, government and commercial video security design and sales. We have provided over 5000 governement agencies, 1650 educational facilities and 35,000 corporate accounts with the best brands in our industry. Products stocked in our warehouses. We value the customer's experience and have earned a reputation we are proud of.
We have multiple warehouses so prompt delivery of quality products is our trademark with 95% of items shipping within 24 hours of order placement. A customer needs not only a company selling high quality products and great prices but a company with a commitment to outstanding customer service.
 We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase.
The availability information presented on our site is the best,most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
At this time, 123securityproducts.com accepts the following payment methods:
American Express
VISA & Master Card
Discover Card
Diner's Club Credit Card
All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. 123securityproducts.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.
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We accept purchase
orders from corporations, educational
institutions, and government agencies. All purchase order terms are Net 30 days. Please fax your purchase order to 631 451-2408 |
WIRE TRANSFER: We accept wire-transfers worldwide. Go through the standard checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Fax us a copy of your shopping cart contents to 631-451-2408. We'll call you with all the details on how to do wire-transfer over the phone. The total transferred must include shipping cost. The shipping cost may be adjusted for international addresses and overweight orders. Delay in shipping your order may occur if the wire-transfer received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. We now offer 2% discount for orders paid with wire-transfers.
PAY BY CHECK: PRE-PAY with a Check: Pre-payment with cashier's check or money order is accepted. Go thru the checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Then get a cashier's check or money order from your bank for the exact amount make it out to 123securityproducts.com and mail the check with a copy of the order sheet to:
123SECURITYPRODUCTS.COM
123securityproducts.com is required to collect sales tax on transactions shipping to customers located in New York state. Current sale tax rate is 8.50%.
RETURN POLICY:
All our products are brand new and come with full factory warranties. We want you to be completely satisfied with your purchase. The following is a guideline for returns or exchanges.
Defective returns: You may return defective items to us with a Return Authorization(RMA) only. A Return Authorization is issued subject to each manufacturer's repair or replacement policy. Email info@123securityproducts.com for an RMA#. Packages received without an RMA# will not be accepted and will be refused.
Non-defective returns: Please check your package immediately. You may return non-defective items within 14 days from the delivery date of your order. All returns must have an RETURN MERCHANDISE AUTHORIZATION NUMBER, please email info@123securityproducts.com for your RMA #. Include a brief statement of why he item is being returned along with the name and address we originally shipped the item to. An RMA will be emailed back to you with instructions. For security purposes, any items presented without an RMA number on the outside box will be refused and sent back to the recipient.
CONDITION OF RETURN:
All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 25% restocking fee. Merchandise over 5000.00 is considered a special order and subject to a restocking fee of 25% if cancelled, no exceptions.
123 SECURITY PRODUCTS.COM
387 Canal Street
New York, N.Y. 10013
SHIPPING:
We ship by UPS. Tracking information is available by our automated system which send you a tracking number at the time your order ships. If you have not received this number,please email us at ups@123securityproducts.com A tracking number will be emailed to you expediently.
Orders placed by 2pm EST are processed the same business day, unless a backorder should occur
We happily ship on your UPS/FEDEX account upon request.
Online shipping totals are shown prior to submitting you order and are calculated in realtime using UPS WORLDSHIP actual rates.
SUPPORT:
Technical support is available Toll-Free by calling
(866) 440-2288 or by submitting a request to us HERE
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