We sincerely appreciate your business, and we'd like to ensure that you're completely confident in everything you purchase from 123 Security. If you have any issues or questions about the installation and use of your new gear, contact us and one of our knowledgeable gear specialists will be happy to help.
123 Security Products
731 Union Pkwy
Ronkonkoma, NY 11779
Please read conditions below. If all conditions are not met, 123 Security reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in new condition with an unopened/unaltered original factory box (intact S/N) and must include all packing material, blank warranty cards, manuals, and accessories.
All returns must be set up through our RMA process and provided a RMA number within 15 days of the product delivery date. After 15 days if a RMA has not been previously set up the order is no longer eligible for a RMA. Once a RMA is set up and you are provided a RMA number you will have 2 weeks from the RMA date to return/replace your order. If you order has not been checked into warehouse within the 2 week time period your RMA is automatically voided. If we receive your order after the 2 week period, it will be sent back.
All Axis & All Ring, and Google, TP-Link items are not returnable.
Specific product categories are ineligible for return including, but not limited to, monitors >37", custom recorders, Hard Drives, software, consumables, special orders, carbon monoxide detectors, products using Nitrogen, body temperature cameras and covert/hidden cameras, PAL devices, cables, Axis Products, Ring Products, cards, key tags, key fobs, opened routers, opened hubs, opened network switches, opened wifi range extenders, any power supply and all final sale clearance items unless otherwise noted.
If you've received an order containing damaged, defective, or incorrect items, please contact us within two days with your order number and a photo of the issue — we'll make it right. We replace defective items with the same item and if that is no longer available a refund will be issued
Please allow 3-5 business days for mail-in exchanges to be processed.
We don't cross ship. Returns must be received and inspected before we ship a replacement. If you need a quicker replacement, we recommend returning your item for a refund (if eligible) and simply placing a new order.
Orders over 10,000.00 are special orders and non-cancellable.
After we inspect your return, we will promptly credit your account for the full purchase price of the product(s) less shipping. The refund will be issued to the credit card account used for the original purchase.
Returned orders over $5,000 are considered special order and will incur a restocking fee up to 25%
A manufacturer warranty backs most products sold on 123SecurityProducts.com. Although 123 Security does not itself warranty the products we sell, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.
Keep in mind that 123 Security and our suppliers are not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from 123 Security, damages resulting from use of or reliance on the information present, even if 123 Security or its suppliers have been advised of the possibility of such damages. Warranty claims shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory.
Warranty information is listed on product detail pages and our manufacturer's directory.