Technical Support

There is no better advert for a company than long-lasting relationships with satisfied customers. That’s our goal, and our customer care reflects this. From initial advice and guidance in the early design of systems, through order processing on to delivery, you can depend on 123 Security to be there with outstanding service.

Remote Technical Support

Our in-house, New York-based Technical Services Group (TSG) is available to serve you Monday - Friday, 9:00 AM - 6:00 PM ET. Call (866) 440-2288 and ask for tech support (have your order number handy for quick access). You can speak directly with one of our professional security experts who can guide you through your issue, every step of the way.

When you call, you will get:

  • Experienced technicians
  • Priority attention to urgent needs
  • 100% customer satisfied calls

Using cutting edge technology, we will schedule a session in which we can access your recorder remotely and view your desktop and manipulate the mouse and keyboard to address your issue for you. You can only start the sessions, and you can disconnect at any time. No software is permanently installed on your computer. All you need is a small file that you will download from us. This way you are in control, and the sessions will be safe, protecting your data and privacy. You must have a broadband Internet connection (cable, DSL, or FIOS) to take advantage of the Remote Help Desk. Please call (866) 440-2288 for more information on how to connect with live technicians. Upon request of the technician, click the appropriate Start Session button shown below.

123SecurityProducts.com does not provide system design or technical support services for Access Control and Intrusion Detection products. Manufacturer technical support may be reserved for dealers and installers only.